Mobile & Online Banking Safety Tips

Mobile & Online Banking Safety Tips

Below are simple tips to help you keep your accounts safe online.

Only download the official app 

When downloading a mobile banking app, make sure it is the official app from New Millennium Bank. Fraudulent apps may look like the real thing but can be used to steal your login information and access your account.

To download the NMB Mobile App

• Apple Phone – Go to Apple Store and search New Millennium Bank App. Install My NMB Mobile App.
• Android Phone – Go to Google Play Store  and search New Millennium Bank App. install My NMB Mobile App.

Keep your device updated

To protect your data, keep your mobile banking app updated with security patches.

Once you have downloaded the app, make sure to keep it up to date with the latest security patches and updates. These updates often include fixes to known security vulnerabilities and help keep your account secure.

Use Strong, Unique passwords 

• Create strong passwords that are difficult to guess and use biometric authentication, if possible (such as fingerprints or facial recognition). Avoid using the same password for multiple accounts and use a combination of letters, numbers, and special characters for added security. 
• Never share your password, account number, Password/PIN or answers to security questions.
• Change your passwords frequently.

Log out when finished

Always close the app after you’re done to end your mobile banking session and prevent any unintentional data sharing. Think of it as locking the door behind you. Closing out the app keeps your information safest!

Monitor your accounts regularly

Check your account activity regularly for any suspicious transactions or unauthorized access and report suspicious activity to your financial institution immediately.

Only pay people you know

Sending money to someone you don’t know could potentially lead to your personal information being compromised or losing money to a scammer.

Keep your Financial Information in safe place

Do not give your financial information over the phone or Internet if you do not know who is asking for it. Call the bank directly using the phone number on the back of your debit/credit card or visit the bank to speak with someone in person. NMB will never contact or text you ask for personal or banking information. Assume any unsolicited phone call or text request is fraudulent. 

Avoid public Wi-Fi

Because you don’t always know the security settings of public Wi-Fi networks, avoid joining them whenever you’re accessing personal information or financial data. Use your carrier’s secure network to help prevent any fraudulent attempts on your account(s).

Report lost devices and change phone number right away

• If you change your phone number, let your Bank know right away. You may also contact the bank on 201-585-6090 or your local branch during normal banking hours and speak with a customer service representative.
• If your device is lost or stolen, inform the Bank immediately. You can disable or remove access to the device in online banking. Also, contact your wireless provider to safeguard your information, and consider letting your friends and family know as well. 

Report on Identity Theft

Contact the Bank immediately if you think your online identity has been compromised. The sooner you alert proper authorities about suspicious activity, the sooner it can be resolved.

If Your Mobile Phone is Lost or Stolen

You may also contact the bank on 201-585-6090 or your local branch during normal banking hours and speak with a customer service representative.

• Report the loss to your organization and/or mobile service provider.
  If your mobile phone was issued by an organization/employer or is used to access private data, notify your organization/employer of the loss immediately.
• Report the loss or theft to local authorities.
  Depending on the situation, it may be appropriate to notify relevant staff and/or local police. Keep a record of your mobile phone’s make, model, phone number and serial number. It may be needed by your phone carrier or law enforcement if the phone is lost or stolen.
• Change account credentials.
  If you use your phone to access any remote resources, such as corporate networks or social networking sites, revoke all credentials that were stored on the lost device. This may involve contacting your IT department to revoke issued certificates or logging onto websites to change your passwords.
• If necessary, wipe the phone.
  Some mobile service providers offer remote wiping, which allows you or your provider to remotely delete all data on the phone.